To consistently deliver superb customer care through the provision of world class facilities and services with a responsive and enthusiastic team of professionals guided by a high level of integrity, pride, passion and industry knowledge.

 

We strive to accomplish our Vision and Mission by committing to 8 Guiding Principles.

Leadership

Assume a leader role in motivating teamwork that will build active participation throughout the organisation and enable HML to achieve ongoing improvement.

Integrity

Demonstrate honesty, care and integrity in all of our communications in our relationships with clients, customers, guests, contractors, and suppliers as well as among our staff.

Safety and Security

Be responsible for providing a safe and secure environment for our clients, customers, guests, contractors, suppliers and staff.

Technology Enhancement

Assure ongoing availability of industry related professional development to ensure the equipment and information technology are user-friendly and that HML stays informed of technology trends, shifts and opportunities.

Sustainable Development

Take a responsive and pro-active role with respect to social responsibility and environmental issues and programmes.

Communication

Maintain efficiency and effectiveness in both internal and external communications (verbal and written).

Continuous Improvement

Solicit and comprehend comments, input and concerns from clients, customers, guests, contractors and staff, utilising focus groups and other external research, when appropriate, toward proactive improvement.

Creativity

Encourage an environment where staff members are encouraged to create innovative ideas toward ongoing improvement and apply effective process management to provide quality service.
 

Just Wine partners with the finest bars, restaurants, wineries and retailers from around the world!