First established in 1965 as the "Citizens Service Bureau," in 2007 we changed our name to "Customer Service Bureau" to better reflect our mission: To assist customers in accessing City services and to achieve fairness, justice, and exemplary customer service throughout Seattle City government.
The Customer Service Bureau:
Provides information and referral to appropriate City government departments.
Assists individuals in obtaining City services in a fair and efficient manner.
Researches and explains City ordinances, policies, and procedures.
Provides a neutral forum to file a complaint or opinion about a City department.
Provides an alternate forum for customers to report concerns about police conduct. We will receive and document your concerns and file it with the Office of Professional Accountability (OPA) Investigation Section for its review and follow-up. How Concerns About Police Misconduct are Resolved information in English, Amharic, Korean, Oromo, Chinese(T), Chinese(S), Somali, Spanish, Tagalog, Tigrigna and Vietnamese.
Conducts an impartial investigation of your allegations of unfairness by a City department and recommends appropriate action and/or changes in policy to City departments or the Mayor.
Mediates conflicts between an individual and a City department to find a mutual resolution.
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